Busanimen

FAQ

Frequently Asked Questions


Most Asked Questions

Do you offer a corporate tailoring service?

Busanimen Corporate Service offers companies and organisations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit.

We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.

Corporate Service is currently exclusively available South Africa. 

How can I track my order?

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

I have a question or a comment about your products or service.

If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.


Returns & Exchanges

When will I receive my exchanged item?

If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.

How do I return or exchange an item?

Should your Busanimen purchase not meet your expectations or should you change your mind, you may return the product within 30 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs. There are 2 ways to make a return:

Go to http://www.busanimen.com/return and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. After that you can choose whether you would like to schedule a (free) carrier pick-up service, or wish to drop-off the product yourself at either a store or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.

When will I receive my refund?

After we have correctly and timely received and processed your returns, you will receive the refund of the products’ total purchase amount to the original payment method within 5-7 business days.


Purchases

How do I know if an item is in stock?

Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Busanimen does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.

What about the warranty on my products?

Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchases with us, you can contact our Customer Service representatives or visit one of our stores.

I’ve forgotten my password. What should I do?

If you have forgotten your password, change it here and follow the ‘Forgot Your Password?’ instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.

How do I make a purchase?

We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. You can also browse and make purchases using our shop by Look section. Once you have found an item of your liking, select your size and use the Add to cart button. If you don’t know your size, you can use our size advisor. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.

Do I need to set up an account to place an order?

Yes, creating a Busanimen account has many benefits:

  • Track your orders and review past purchases
  • Request returns or exchanges
  • Save your address and card details for faster shopping
  • Save your personal measurements and sizes

How much is a Busanimen suit?

The price of our Busanimen ready-to-wear collection ranges from R3000.00 – R5000.00 ; Custom Made starting at R6000.00 – R7500.00.


Payments

What are the payment methods Busanimen accepts?

We accept Visa, MasterCard, American Express and soon PayPal for all countries.

In addition, we offer various local payment methods in many countries

Why has my payment failed?

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.

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